Reference

Legal Terms That Shape Your Account

This page sets out how kelo24 handles access, stored records, cookies, and account requests for India.

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kelo24 Legal Terms That Shape Your Account
REQUEST ROUTES

Where to Send Legal Requests

If you want a correction, a copy of stored data, or a check on a notice linked to your account, use the route that matches the request. We keep direct account help separate from formal legal requests so the right team can reply with the right record. Add the email on file, the date, and the issue you want changed or explained.

Team online

Email the legal desk

Use the legal inbox for corrections, deletion requests, or copies of stored data. Include your account email and a short reason so we can match the record without delay.

Send from your account

If you are signed in, the in-account form helps us link the request to your profile, check the right records, and keep the reply tied to the same identity.

Write a formal note

For disputes or policy questions, send a clear written note with dates, payment references if any, and the section you want checked. That helps us trace the file quickly.

DATA & COOKIES

How We Handle Data and Cookies

We handle policy requests with the smallest set of details needed to act on them. Login signals, device checks, session cookies, and support messages help us keep access stable and spot misuse.

Data we keep

We collect the account details, login history, support messages, and payment references needed to run the account, answer requests, and keep an audit trail for legal or dispute purposes.

Cookies in use

Cookies remember session state, language choice, and consent settings so you do not have to reset them on every visit. Clearing cookies may log you out and remove saved preferences.

Security checks

We check for unusual device changes, repeated failed logins, and requests from a fresh location. When a risk signal appears, we may ask for extra verification before changing sensitive account settings.

Retention period

Records stay only as long as needed for support, dispute handling, fraud checks, and legal duties. After that, we remove or anonymise data that no longer has a valid purpose.

Change requests

To correct, copy, or delete data where the law allows, send the account email, the exact change, and a short reason. Clear details help us match the right record.

Contact path

Use the legal inbox or the in-account support form, whichever fits your request. If the issue involves stored activity, include the date so we can trace the record accurately.

Common Questions About These Terms

These questions focus on access, stored records, cookies, and request handling. We keep the rules tied to local law, use only the details needed to manage your account safely, and explain how to reach the right contact path. If a request can be handled, we will process it after we verify the linked account record and the rule that applies.

It explains access, stored data, cookies, record keeping, and the route for corrections or disputes. The aim is to keep the legal side of your account clear before you submit any request.

Access depends on local law and is available where local law permits. If your area allows it, you can proceed through the normal account and verification steps for that region.

We keep records only as long as needed for support, disputes, fraud checks, and legal duties. After that, we remove or anonymise the details that no longer serve a valid purpose.

Cookies remember session state, language choice, and consent settings. They also help keep login checks stable, and you can clear them in your browser if you want to reset saved preferences.

Send the account email, the exact change you want, and the date of the issue through the legal inbox or support form. Clear details help us match the right record quickly.

Use the same contact route and mark the message as a dispute. Add dates, payment references if they matter, and any screen text that helps us trace the record.

Yes, where law or support rules require it, we can check the references linked to your account. That includes UPI, Paytm, PhonePe, and Google Pay entries when they are relevant.

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